Frequently Asked Questions
Everything you need to know about renting with A1 Centex Rentals
What forms of payment do you accept?+
We accept all major credit cards, debit cards, and cash. A valid credit card is required at the time of booking for the security deposit.
What is your cancellation policy?+
Cancellations made 24 hours or more before the rental start time receive a full refund. Late cancellations may be subject to a fee.
Do you deliver?+
Yes! We offer delivery and pickup within our service area for an additional fee. Contact us for a delivery quote.
How do I book a rental?+
You can book online through our website 24/7, or call us during business hours. We recommend booking in advance, especially during peak season.
What happens if equipment breaks down during my rental?+
Contact us immediately and we will arrange a replacement or repair. You will not be charged for mechanical issues that are not caused by misuse.
Is there a minimum rental period?+
Most items have a minimum rental of one day. Some specialty equipment may have longer minimums, check the item listing for details.
Do you require a deposit?+
Yes, a refundable security deposit is required on all rentals. The deposit amount varies by item and is returned upon satisfactory return of the equipment.
Can I extend my rental?+
Absolutely! Call us before your return time and we will extend your rental based on availability. Extension rates apply.
What are your hours of operation?+
We are open Monday through Saturday. Check our Contact page for current hours. After-hours pickup and drop-off may be available by arrangement.
How do I choose the right trailer size?+
Start with what you're hauling: its length, width and weight. Tell us the load and we'll help you pick a trailer that fits it and your tow vehicle.
What do I need to tow a trailer?+
A vehicle with a hitch, a towing capacity above the loaded trailer's weight, and working trailer light connections. Check your vehicle's towing capacity before you book.
How should I load the trailer?+
Put about 60% of the weight in the front half, tie everything down with ratchet straps, and check the lights and hitch before you drive.
Should I rent or buy?+
If you'll use it only a few days a year, renting usually costs less and saves you storage and upkeep.
How do I learn to use it?+
Read the operating guide before you start, and ask us any questions when you get it.
Still have questions? We're here to help.
Contact Us